Returns, Refunds & Cancellations

Cancellations

Because our products are made to order, cancellations are only accepted within 12 hours of your WhatsApp order confirmation. After 12 hours, production has begun and cancellation is not possible.

To cancel, message us on WhatsApp with your order reference number within the 12-hour window.

Returns — Standard Products

Standard (non-personalised) products may be returned within 7 days of delivery if:

• The item is unused and in its original condition.
• The item has a manufacturing defect or was delivered damaged.
• You received the wrong item.

Items that are used, damaged by the customer, or returned outside the 7-day window will not be accepted.

Personalised & Custom Orders

All personalised and custom-made products are non-returnable and non-refundable, except in the case of a manufacturing defect or incorrect production on our part.

Please review all personalisation details carefully before confirming your order on WhatsApp.

What is NOT a Defect

FDM 3D printing is an additive manufacturing process with certain inherent characteristics. The following are not considered manufacturing defects and do not qualify for a return or refund:

• Visible layer lines — a natural characteristic of FDM printing, not a flaw.
• Minor colour variation — screen displays and physical filament colours will never be a perfect match due to monitor calibration and material properties.
• Dimensional tolerance of ±0.5mm — standard for 3D-printed parts.
• Slight surface texture differences — depending on print orientation and finish.
• Normal wear and tear from regular use after delivery.

What IS a Defect

• Product arrived broken, cracked, or damaged.
• Wrong item delivered.
• Personalisation text/name was printed incorrectly (not matching what was confirmed on WhatsApp).
• Structural printing failure (incomplete print, missing layers).
• Missing components from a multi-part product.

How to Raise a Return or Damage Claim

1. Contact us via WhatsApp or email within 48 hours of delivery for damage claims, or within 7 days for standard returns.
2. Share clear photos or a short video showing the issue.
3. Include your order reference number.

Claims raised after 48 hours for damage (or after 7 days for returns) may not be accepted.

Resolution & Refunds

Once your claim is approved:

• We will first offer a replacement at no additional cost.
• A refund will be issued only if a replacement is not feasible.
• Approved refunds are processed within 7–10 business days via the original payment method.

Return shipping costs are at the customer's expense unless the item is defective or incorrect.

Note: Our payment gateway (Razorpay) is coming soon. Until then, refunds are coordinated via WhatsApp / bank transfer.

Contact

For returns, refunds, or cancellations, reach us via the Contact page or directly on WhatsApp with your order reference.